Privacy policy
INTRODUCTION
At www.horaclek.store, under the responsibility of KSVP Ventures Limited., we are committed to ensuring that your personal data is protected and not misused.
In this document, we explain who is responsible for processing, the purposes for which your personal data is processed, the legal basis for the processing, how we collect your data, why we collect it, how we use it, your rights, and the processes we have in place to protect your privacy.
By providing your personal data and using our websites, we assume you have read and understood the terms laid out for the protection of your personal data. KSVP Ventures Limited. takes responsibility for complying with applicable national and European data protection regulations and strives to process your data lawfully, fairly, and transparently.
SCOPE OF APPLICATION
This document applies to KSVP Ventures Limited.
KEY CONSIDERATIONS
WHO IS RESPONSIBLE FOR DATA PROCESSING?
The definition of the "data controller" is described in the General Data Protection Regulation (GDPR) as follows:
"Controller" means the natural or legal person, public authority, agency, or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
KSVP Ventures Limited. is responsible for processing the personal data provided by its customers.
If you have any questions, comments, or concerns, or wish to make suggestions regarding the use of your personal information, you can email our Data Protection Officer at: info@horaclek.com.
INFORMATION ABOUT KSVP Ventures Limited.
Innovation is one of the hallmarks of KSVP Ventures Limited. We continuously introduce new products in diverse sectors such as fashion and accessories, home decoration, and furnishings.
Company Name: KSVP Ventures Limited
Registered Office: Unit 1603, 16th Floor, The  L. Plaza, 367-375 Queen's  Rd Central, Sheung Wan, Hong Kong
Email: info@horaclek.store
REG NO: 77066099
Website: www.horaclek-store
WHY DO WE COLLECT YOUR PERSONAL DATA?
The main reason we collect your personal data is to make it easier and more efficient to provide the services you expect from us as a customer.
We collect your personal data to manage purchases, orders, or inquiries made through our website or applications, even if some of the mentioned services are temporarily inactive.
Main purposes identified at KSVP Ventures Limited:
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Compliance with legal obligations, including but not limited to Law 10/2010 on anti-money laundering.
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Management of purchases of products or services offered at www.horaclek.store, including distance selling and shipping/returns.
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Creation and management of a personal account with one-time registration, used for purchasing products/services on our site.
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Forwarding and management of customer inquiries, suggestions, and complaints.
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Surveys to improve our services.
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Market research and marketing, consumer habit reports, statistics, and market trends to offer you products and services that may interest you.
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Customer profiling and behavioral analysis on our websites/apps (with your consent).
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Keeping you informed about our latest products, offers, and opportunities (e.g., via email, phone, SMS, push notifications), only with your consent.
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VAT refund management for purchases by tourists not residing in the European Union.
HOW DO WE COLLECT YOUR DATA?
INFORMATION YOU PROVIDE TO US
We collect data you provide via our website, email, phone, service requests, etc. You’ll always be informed at the point of collection about the data controller, processing purposes, data recipients, and how to exercise your rights under data protection laws.
Example: You may provide data when contacting customer service, placing an order, registering on the site, updating preferences, completing a survey, or entering a contest.
Typically collected data includes: full name, address, ID number, birthdate, email address, phone number, and payment details. In some cases, we may collect academic, professional, financial, social, or insurance data depending on the purpose.
INFORMATION COLLECTED DURING WEBSITE VISITS
We collect limited personal data and aggregated statistics about all users visiting our website, whether they actively submit information or just browse.
Collected data includes: your IP address, browser type, operating system, access date and time, referring website, and browsing behavior.
These help us measure site performance and usage, identify issues, and improve functionality and service.
Data is collected via cookies (see cookie policy below).
SOCIAL NETWORKS
KSVP Ventures Limited is present on major social networks to engage with you.
We may collect publicly available personal data from social networks, always referencing the source or anonymizing it.
Please review the privacy policies of each social network to understand how your personal data is used and shared.
SHARING PERSONAL DATA
We share your personal data with third parties who help us use your data as described above. For instance:
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Shopify: our online store platform. See Shopify's privacy policy.
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Google Analytics: for site usage insights. See Google’s privacy policy and opt-out.
We may also share data:
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To comply with legal obligations.
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In response to legal requests (subpoena, warrant).
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To protect our rights.
Behavioral Advertising
We use your personal data to show you targeted advertising we believe may interest you.
You can opt-out of targeted advertising using these links:
Also see: http://optout.aboutads.info/
MOBILE
Our mobile site uses geolocation to help you find the nearest store. Location services must be enabled on your phone.
Geolocation is not shared with third parties unless legally required.
You can disable location services in your device settings.
LEGAL BASIS FOR DATA PROCESSING
We process your personal data based on:
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Contractual necessity
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Legal obligations
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Legitimate interest (e.g. security, fraud prevention, service improvement)
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Consent (e.g. for personalized marketing)
WITH WHOM CAN WE SHARE YOUR DATA?
We may share your data within KSVP Ventures Limited. and with service providers such as:
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Logistics and shipping
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Installers, home renovation providers
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IT, security, finance, auditing services
These providers only receive data necessary to perform their duties, and they must keep it confidential and secure.
We may also share your data with public administrations, judges, and courts if required.
INTERNATIONAL TRANSFERS
Personal data is mainly stored in Spain. In some cases, services are provided from countries outside the EU, leading to international data transfers.
In these cases, adequate safeguards are in place. Contact info@horaclek.com for details.
COOKIES
Our website uses cookies to improve service and user experience.
Types of Cookies:
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Own cookies: sent from our domain.
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Third-party cookies: sent from other domains (e.g. Shopify, Google).
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Session cookies: temporary, deleted when browser is closed.
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Persistent cookies: stored on your device, used to remember user settings.
Cookie examples:
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_session_id,_shopify_visit,_shopify_uniq,storeify_carrito, etc.
DATA RETENTION
We only retain personal data as long as needed for its intended purpose and legal basis.
Data is kept during your business relationship with us or until you request deletion. Data may be kept locked afterward if required for legal or contractual obligations.
YOUR RIGHTS
You may exercise the following rights:
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Access: know whether we process your data.
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Rectification: correct inaccurate data.
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Objection: oppose data processing (e.g. direct marketing).
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Erasure: request deletion of your data.
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Restriction: limit processing in certain cases.
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Portability: request your data in structured format.
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No automated decisions: not be subject to decisions made solely by automation.
To exercise these rights, email: info@horaclek.com with a copy of your ID.
You may also contact the Spanish Data Protection Agency (AEPD) if you are not satisfied with our response: www.agpd.es
HOW DO WE PROTECT YOUR DATA?
We use appropriate physical, logical, and technical measures to protect your data, including SSL encryption, access controls, and employee training.
Your information is handled securely and confidentially.
CHILDREN'S DATA
Our website and products are not intended for children. We do not knowingly collect data from minors without parental consent.
If we detect that we have unintentionally collected such data, it will be deleted.
RECOMMENDED SECURITY MEASURES FOR USERS
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Do not share your username or password.
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Use secure SSL connections.
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Always log out after using secure areas.
UPDATES TO THIS POLICY
This privacy policy may be updated as laws or processing procedures change.
Last reviewed and updated: July 2020
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